✦ CLIENT RELATIONSHIP MANAGEMENT   ·   ACCOUNT GROWTH & RETENTION   ·   ENTERPRISE STAKEHOLDER MANAGEMENT   ·   ESCALATION RESOLUTION   ·   RENEWALS & NEGOTIATION   ·   CROSS-FUNCTIONAL COLLABORATION   ·   DATA-DRIVEN QBRS   ·   REMOTE & CROSS-TIMEZONE COLLABORATION   ·   POWER BI   ·   ✦ CLIENT RELATIONSHIP MANAGEMENT   ·   ACCOUNT GROWTH & RETENTION   ·   ENTERPRISE STAKEHOLDER MANAGEMENT   ·   ESCALATION RESOLUTION   ·   RENEWALS & NEGOTIATION   ·   CROSS-FUNCTIONAL COLLABORATION   ·   DATA-DRIVEN QBRS   ·   REMOTE & CROSS-TIMEZONE COLLABORATION   ·   POWER BI   ·  
Enterprise Account & Growth Manager @ Zomato, Delhi

Hey, I'm
Apeksha Raina 👋

Client-first growth leader who turns high-stakes accounts into long-term partnerships. I own the relationship for a $15.7M+/month portfolio at Zomato, as the direct point of contact for founders and CXOs across 16 enterprise brands: resolving escalations, driving renewals, and turning trust into growth. Outside of work, I'm a registered Kundalini yoga teacher, which shapes how I show up for people, calm, grounded, and genuinely present. Comfortable working async across US time zones.

📧 rainapeksha7@gmail.com 📱 +91 87006 44494

This page is my complete, always-current professional profile. Everything you need is right here.

Client Relationship Mgmt
Account Growth & Retention
Escalation Resolution
Enterprise Stakeholder Mgmt
SRCC, DU, 8.81 GPA
Registered Kundalini Yoga Teacher, Yoga Alliance
Work Experience

Where I've been building

$15.7M+
Monthly Portfolio Owned
16
Enterprise Accounts Managed
12%→5%
Support Escalations Cut
20%
YoY Ad Revenue Growth
Zomato
Enterprise Account & Growth Manager, Cloud Kitchen
Jul 2026 – Present
Full-time
+
  • Own the end-to-end client relationship for a $15.7M+/month portfolio, as the single point of contact for founders and CXOs across 16 national brands, delivering 25% YoY growth and capturing 4% competitor market share.
  • Lead Joint Business Plan (JBP) reviews and commercial renegotiations, the enterprise equivalent of quarterly business reviews, aligning each partner's goals with what actually moves their numbers.
  • Grew ad revenue 20% YoY (~$84K incremental) by understanding client objectives well enough to recommend the right investment, not just the largest one, and monetized $21K+ in premium event branding.
  • Coach and mentor 5 account managers, building structured onboarding modules that shorten ramp-up time and standardize how the team handles client escalations.
  • Improved Zomato's relative market share among food delivery aggregators by 10% for the cloud kitchen category through consultative account partnerships, funnel optimization, and pricing strategy.
  • Partner daily with Tech, Product, and Ops to close the merchant-tooling and workflow gaps clients raise most often, turning recurring complaints into permanent fixes and lifting conversions by 2%.
$15.7M+
Monthly portfolio
16
Enterprise brands
5
Managers mentored
Zomato
Category Manager, Pizza
Feb 2026 – Jul 2026
Full-time
+
  • Rebuilt trust with underperforming partners by resolving operational escalations before they turned into churn, salvaging ~$52K in at-risk sales.
  • Renegotiated refund-sharing and fee terms that had frustrated partners for years, landing a 50% refund-share and a fixed 0.2% net-sales recovery rate both sides could live with.
  • Untangled a legacy financial reconciliation dispute worth ~$564K dating back to 2014, working across Legal and Finance to close an issue that had quietly eroded partner trust for years.
  • Lifted rider ping compliance from ~70% to ~85% and doubled ad ROI YoY, proof that fixing the operational experience shows up directly in the client relationship.
  • Grew regional cuisine share ~3% YoY while improving margins, and increased late-night market share by 4% through mealtime segment analysis.
~$52K
At-risk sales saved
~$564K
Legacy dispute resolved
70%→85%
Rider SLA compliance
Zomato
Key Accounts Manager
Sep 2024 – Jan 2026
Full-time
+
  • Owned the day-to-day relationship for the JFL portfolio (5 brands, ~2.5% of platform revenue), delivering 30%+ YoY growth through pricing, merchandising, and geo-led investment.
  • Reduced support-required orders from 12% to 5% QoQ by driving cross-functional fixes across CX workflows and promo tooling, the same escalation-to-resolution loop that drives net retention on enterprise accounts.
  • Generated ~$1.05M incremental monthly revenue by optimizing budget allocation between promotions and in-app ads (15–25% campaign ROI improvement).
  • Grew category market share by 5% YoY on Zomato by redesigning performance marketing strategy using advanced segmentation to reduce CAC, growth built on understanding what each partner actually needed.
  • Led logistics and geo-expansion initiatives (100+ stores onboarded), driving 30% sales growth and 5% margin improvement.
100+
Stores onboarded
12%→5%
Escalations reduced
~$1.05M
Incremental monthly revenue
2COMS
Research Associate
Dec 2020 – Mar 2021
Internship
+
  • Co-authored research paper on new trends in employment, focused on the GIG economy.
  • Collected and analyzed industry data working directly under the CEO.
Unilarity
Assistant Client Coordinator
Jul – Nov 2020
Internship
+
  • Delivered tailored recommendations and strategies to meet diverse client objectives.
  • Applied SEO best practices to enhance content visibility and reach. Received appreciation letters from Global CEO and client leadership.
Globalopz
Research Associate
Mar – Sep 2020
Internship
+
  • Organized major events including National Handloom Day and Indiajoy, 5,000+ attendees each.
  • Managed global youth webinars engaging 1,000+ participants. Received LOR from CEO.
Education

Academic background

8.81 GPA BA (Hons) EconomicsShri Ram College of Commerce, Delhi University 2022
97% CBSE Class XIIGD Goenka Public School 2019
9.6 CGPA CBSE Class XGD Goenka Public School 2017
Community & Social Impact

Giving back, on the ground

Capabilities

What I bring to the table

🤝 Client Relationship & Enterprise Account Management Core Skill
🛠️ Escalation Resolution & Cross-functional Problem Solving Core Skill
🤝 Renewals, Renegotiation & Commercial Alignment Core Skill
🔍 Data Analysis & Business Reviews (JBP / QBR) Reporting & Insight
🎓 Onboarding, Coaching & Team Enablement Soft Skill
📉 Power BI, Advanced Excel & Presentations Reporting & Viz
apeksha.raina@zomato.com@MacBook-Air-(2) ~ %